[Important] Welcome to SimWorks Online Store! (For dealers)
# Please log in first.
You must be logged in to order at wholesale prices.
Please enter the login page from the human-shaped mark at the top of the site and enter your login ID and password to complete the login. If you are successfully logged in, the price will change to the wholesale price (lower price).
* If you log in after adding the product to the cart, the wholesale rate will not be applied to the price. Please make sure you are logged in and that the price displayed is the wholesale price before placing an order.
If you have any questions about login or how to operate, please contact Simworks from the contact form.
# Payment method
Resellers must select "Reseller" on the payment method page and confirm the order. Please note that choosing any other payment method will invalidate your order.
After confirming your order, we will invoice you by the payment method according to the contract plan.#About Backorder/Backorder
Please contact us from the contact form for back orders and back orders for each manufacturer.
# About ordering CK WHEEL
Chris King wheels are very popular, but due to the ordering system, we ask that dealers place orders using the form below.
The hanging rate is 78% for both wheels and options.
We are waiting for many orders.
# About Chris King's backorder
For backordering Chris King products, please place your order using the order form below.
# About Velocity backorder
For back orders of many types of velocity rims, please place your order using the order form below.
*The delivery time is approximately 1 to 1.5 months, but it is difficult to give a detailed delivery date for this brand due to the production lot and transportation lot. Please allow enough time for your order to be delivered.
＃About the reserve of the product
If you wish to reserve an item, please indicate your request in the "Message to SimWorks" column when placing your order. The holding period is up to one week .
*If there is no delivery instruction within one week, we may arrange delivery without contacting you. Please do not forget to manage your reservations and contact us.
*Reservation across months is not possible. We ask all dealers to refrain from using our system. We will ship all reserved items at the end of the month even if it is within the deadline of one week.
*Sometimes we receive requests such as "I want the bill to be transferred to the next month", but please understand that we cannot respond to such requests at all.
#About delivery/shipping
The items you have ordered are normally delivered using Sagawa Express.
The shipping cost varies depending on the area as follows. (notation including tax)
Postage revision: May 1, 2018
Hokkaido ¥1,000
Honshu ¥700
Shikoku/Kyushu ¥900
Okinawa ¥1,200
We will bear the shipping fee for orders totaling 30,000 yen (excluding tax) or more.
Orders placed by 14:00 will be shipped on the same day, but depending on the order status, it may be shipped the next day or later. If you have a preferred delivery date, please let us know in advance.
*If you would like a spoke cut, it may be the next day or later.
Please note that we do not deliver on Thursdays as they are closed.
#Defective product/return/exchange
When the product arrives, please check the contents immediately.
If the product is damaged
Please let us know the details by e-mail within 7 days after the arrival of the product. We will contact you shortly regarding the procedure. We will respond by sending a replacement product or refunding the product price. However, if the product cannot be exchanged, such as a sold out product or a discontinued product, the product price will be refunded. There is no customer burden on the replacement shipping fee.
If the product is incorrect or missing
Please let us know the details by e-mail within 7 days after the arrival of the product. We will contact you shortly regarding the procedure. We will handle the shipment of the ordered products. Customers are not responsible for shipping charges.
About returns due to customer convenience
If you wish to return an item due to your own circumstances, such as the wrong size or wrong order, we will accept returns only if the item is unused and unopened, and the shipping fee will be borne by the customer.
After we receive the returned item and confirm that it is unused and unopened, we will ship the replacement item and issue a refund.
The refund amount will be transferred to the account specified by the customer after deducting the transfer fee from the product price.
- SimWorks -
Address: 1-4-8 Matsubara, Naka Ward, Nagoya City, Aichi Prefecture 460-0017
Business hours: Weekdays 10:00~20:00 / Sundays and holidays 12:00~19:00 (Closed on Thursdays)
*Please note that we do not deliver on Thursdays.
Contact: t 052-265-7555 / f 052-265-7556
Email: info@sim-works.com
Website: sim-works.com