Welcome to SimWorks Online Store!
This page provides basic information on how to use the SimWorks Online Store.
# About SimPoint system
You can earn 1 point for every 10 yen you spend, and you can exchange them for various benefits by adding points.
Click here for details of benefits.
#About delivery/shipping
Your item will be shipped from Nagoya City, Aichi Prefecture using Sagawa Express within 2-3 business days after your order is placed. (We are closed on Saturdays and Sundays. In rare cases, there may be delays in delivery due to exhibitions such as events. Please be forewarned.)
The shipping fee (including tax) varies depending on the region as follows.
Hokkaido ¥1,000
All over Honshu ¥700
Shikoku/Kyushu ¥900
Okinawa/remote island ¥1,200
・Free shipping anywhere in Japan for purchases of 7,000 yen or more including tax.
#Defective product/return/exchange
・When the product arrives, please check the contents immediately.
・If the product is damaged
Please let us know the details by e-mail within 7 days after the arrival of the product. We will contact you shortly regarding the procedure. We will respond by sending a replacement product or refunding the product price. However, if the product cannot be exchanged, such as a sold out product or a discontinued product, the product price will be refunded. There is no customer burden on the replacement shipping fee.
・If there is a mistake or missing item in the product
Please let us know the details by e-mail within 7 days after the arrival of the product. We will contact you shortly regarding the procedure. We will handle the shipment of the ordered products. Customers are not responsible for shipping charges.
・Returns due to customer convenience
If you wish to return an item due to your own circumstances, such as the wrong size or wrong order, we will accept returns only if the item is unused and unopened, and the shipping fee will be borne by the customer.
After we receive the returned item and confirm that it is unused and unopened, we will ship the replacement item and issue a refund.
The refund amount will be transferred to the account specified by the customer after deducting the transfer fee from the product price.
- SimWorks -
Address: 2-24-34 Chiyoda, Naka-ku, Nagoya-shi, Aichi 460-0012 Circles Co., Ltd. / SimWorks Division
Phone: 052-888-8760
Email: info@sim-works.com
Website: sim-works.com